To start the returning process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click START
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • The item(s) must be in original condition
  • Unwashed and unworn
  • In the original packaging, with all the original labels attached

Free gifts or promotional items are not returnable!

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • Return shipping is FREE for the orders over 150€. For other orders, you are responsible for the charges of the return shipping.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied via original method of payment, within 5 business days.